Since the Covid-19 pandemic, a lot of companies have gone out of business as they could no longer afford the cost of running their business. This is mostly true for companies that use IT as a basic process in carrying out their daily activities. While there’s a lot of companies out of business and more in the process of going out of business, it’s very important companies consider outsourcing their IT to professional IT companies that are reliable and can help save cost. Below, we will discuss some of the benefits and detriments of outsourcing IT to professional IT companies.
Benefits of outsourcing IT to professional IT companies
It reduces operational costs
Outsourcing IT companies reduce the cost and resources of managing your own IT. Most companies out there usually hire staff and provide extra IT training for them to meet up with the required task. If you decide to outsource your IT, you do not need to spend a lot of money to train and pay an IT staff or pay for software maintenance. The IT company you are outsourcing has an entire team of IT professionals and all the necessary knowledge to ensure the IT tasks your business requires is done right. The costs of outsourcing your IT is normally about 20% – 40% lower than hiring in-house IT professionals and you gain access to the entire IT company’s years of knowledge and skills combined altogether opposed to the limitations of your IT professional.
Professional service
IT companies have the right hardware, updated software, and technicians to give you the best service you need to keep your business running. You do not have to worry about a mediocre managing your IT unit or a member of your company running your IT unit with outdated software, everything is done for you by the IT companies management team and by you simply logging tickets that they need to attend to.
Cons of outsourcing IT
Poor communication
While outsourcing your company’s IT comes with a lot of benefits for business owners, communication may be a problem. Some IT companies out there have poor customer support and this may be an issue for businesses looking to outsource their IT as constant communication is a primary goal for every reliable business. You will need to clarify how the IT company monitors their IT professionals and their progress to get a better understanding of their internal communication. Ticket logging systems is normally a good sign because it makes it easier for management to track what work the IT engineers needs to do.
Security risk
If you decide to outsource your IT, you should choose a company that can ensure your data is secured, is POPI compliant and the chances of a security breach are kept at minimal levels. IT companies like ASG utilizes extra security measures to protect your data from cyberattacks.
Alternatively, ask ASG about guidance on what your company needs to look for or make use of their free IT assessment which will give you insights into where you company needs to improve its IT.
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